Warranty Coverage Limitations
We believe in being thorough about what is and is not covered. If something is not stated in our warranty it may not be covered. Please ask about any concerns you may have to check if it is covered. In general, we cover the installed Auto Glass and the labor to perform the installation.
To remove and replace Auto Glass it is often necessary to remove common trim parts like exterior pillar covers, cowlings, wipers, light bars, sun visors, etc. Basically, if there is exterior trim covering, or in contact with, the windshield or Auto Glass that is being fixed it may have to be removed.
During this process we sometimes encounter vehicles that have degraded or damaged parts from wear and tear, age, exposure to the elements or even acts of God, like a hail storm. In these situations we do not assume any responsibility for damage or or loss of parts that are already compromised. There is no way for us to know or predict the condition of such parts or how they were previously installed. Also, some vehicle manufacturers use materials that are not designed for reuse.
Customer Instructions – Your Part!
Install Day – 24 Hours No Car Wash!
Do not wash your vehicle for 24 hours after the installation of Auto Glass. If we use any tape to secure the Auto Glass to the body, you need to leave it for 24 hours as well. This 24 hours period allows time for the adhesive we use to install the glass to partially cure. Once this time frame is over you can treat the glass like normal.
48 hours after install – Wash your car between day 2 and day 5
The only other instruction for you the vehicle owner is to ensure there are no issues after 48 hours. Once a year or so we miss something and we need your help to make sure your install is perfect. After 48 hours, we ask that you run your vehicle through a car wash or use a hose to run water over the newly installed glass to ensure there are no leaks. Please take time to do this between day 2 and no later than day 5.
Please contact us immediately if you notice a water leak. We only get a few issues per year, but we take care of such issues quickly. Please note, if you do not contact us and schedule a repair quickly we cannot be held responsible for damage to your vehicle or belongings due to prolonged exposure to a water leak.