Common Auto Glass Questions

Frequently asked questions from customers and people like yourself looking for insight into the various aspects of Auto Glass repair in general. Have a question that we have not address below? Send us an email to and we will do our best to answer it and share the information on this page for others benefit if applicable. Thanks!

Frequently Asked Questions about Auto Glass Replacement and Repair


Auto Glass FAQ - Common Auto Glass questions people ask

Can my windshield be replaced on site?

People also ask if Auto Glass Shops offer mobile Service? Yes, many shops offer mobile service and, for example 1st Call Glass offers free mobile service in the Kerrville and Fredericksburg areas. Mobile services typically carry all the necessary tools and materials in their vehicles to replace Auto Glass on site. Some business provide this service for free and some charge an additional fee.

Is it free to replace a windshield in Texas?

The Texas government does not provide free windshield replacement to our knowledge. Some insurance policies definitely offer replacement at no additional deductible or out of pocket expense. Check with your insurance agent for details about your particular policy.

What is OEM?

OEM stands for Original Equipment Manufacturer. Basically, this term refers to parts or equipment that are originally installed on vehicles during the manufacturing process. The parts that are originally used are called OEM parts. Further, if 3rd party re-sellers buy and sell (or re-brand and then sell) these same parts, even under a different name, they are considered OEM parts.

Does AAA insurance cover windshield repair?

To our knowledge, AAA does not cover the cost of a windshield replacement. They do extend discounts to members who have this insurance through agreements with some glass shops.  1st Call Glass offers discounts off our regular prices to AAA members. Be sure to ask about our sale or special prices because they are often cheaper then the regular price with this discount.

What kind of warranty comes with my new windshield?

This depends on the business installing the Auto Glass. Warranties can range from 30 days to life of ownership of the vehicle. Also, you need to understand what the warranty covers. For example, does the warranty just cover defects in the glass? Or, does it include both the Auto Glass and the labor? 1st Call Glass offers a lifetime warranty on both materials and labor for all of our installations.

Is windshield replacement covered by insurance?

The specific insurance policy you have will dictate this answer. Most insurance companies have various levels of coverage including Auto Glass replacements and repairs. Deductibles can vary from $0 to full cost based on your level of coverage. Check with your agent for details on your policy.

Does Windshield Repair affect insurance rates?

This is probably a question best answered by your insurance agent. In general, these days I think most people agree that anytime you make a claim against your insurance, your cost or coverage is impacted in some way. Whether or not this would equal higher monthly or annual cost is up to them. Here are some tips about using insurance to replace your windshield or any Auto Glass on your vehicle.


Price related questions about Auto Glass

How much does it cost to replace a windshield? How much does it cost to replace a cracked windshield?

It depends on the year, make, model, and features of your windshield. The typical cost ranges from $200 to well over $300 depending on your situation. Many older vehicles windshields are at or close to the $200 mark. Many of your newer vehicles, like the latest couple of years, are at or above $300.

The make and model also affect the cost. For example, the cost to replace a windshield in a 2018 F150 and a 2018 Corvete are worlds apart. The same is true for manufacturers. Generally speaking, replacing the windshield in a Chevrolet SUV versus a Mercedes SUV are very different.

This is why 1st Call Glass offers free estimates over the phone or the internet. Call us at 830-377-9316 or click here to fill out our online form for a free quote.

Graph of the cost to replace a windshield in relation to year and manufacturerHow much does a windshield repair cost?

The cost to repair a rock chip, ding, stone chip, or crack can vary based on the type of vehicle you drive. Passenger cars, trucks, vans, and SUVs typically run $65. While Tractor Trailors, heavy equipment, and Class A RVs are a little more.

When deciding to repair or not to repair, you might want to consider the cost of replacing the whole windshield if the minor chip turns into a large crack.

For example, lets say you drive a newer vehicle and get a small dime size chip or ding. Replacing the windshield in a new vehicle can easily cost $300 or more. Repairing the windshield would only cost $65. Add to the potential savings of doing a repair your time and effort to find, schedule, and wait for a replacement. What do they say, “Time is money.”

Chart compares the cost of repairing a windshield versus replacing a windshield

Note: You only get one shot at repairing each windshield ding. Once the damaged area is closed up you will not be able to improve upon the repair or try again. Make sure you repair shop is using current repair technology and the best materials available.

Can I fix a rock chip or crack in my windshield myself?

Yes, there are many different do-it-yourself chip kits on the market. You can buy them online or in most common Auto Parts Stores. Buyer Beware. I have seen 100’s of chips over the years that customers have tried to fix themselves and then called to have it fixed again or improved upon.
In our experience, most of these kits do not work well, and some don’t work at all. Don’t forget, once you attempt to fix the damaged area it is sealed and cannot be fixed again or improved. Further, most of these kits cost $20-$40 which is almost the cost of having a professional do it for you.


Time related questions regarding windshield installation

How long does it take to install or replace a windshield?

Installation time for most common passenger vehicles is typically 30 minutes to 1.5 hours. The time spent at a shop varies greatly. Some shops want the vehicle for 3-5 hours. This longer time seems to have more to do with the shops scheduling efficiency and management than anything else.

How long after a new windshield can I drive?

People sometimes ask, “How long does it take for a new windshield to dry?” Auto Glass Shop suggestions vary and this partially depends on the installation materials used. 1st Call Glass recommends about an hour to allow the glue to harden sufficiently.

How long do you have to wait to wash your car after getting your windshield replaced?

24 hours. We recommend no wash for at least 24 hours after installation. This allows the glue enough time to harden so that a car wash cannot create a leak.

How long do you keep the tape on a new windshield?

Also 24 hours. The tape provides extra friction to prevent the windshield from changing position while the glue hardens. We also recommend customers do not drive off-road or engage in very aggressive driving for this period.